AirNewsTimes Uk About US Contact

Airlines must pay compensation for flight delays

Airlines must pay compensation for flight delays

Airlines could be forced to pay out thousands of pounds to passengers who are delayed for three hours or more, following an EU ruling today.

» Actual | Tuesday, October 23, 2012 • Telegraph
The European Court of Justice upheld a previous decision, made earlier this year, which entitled travellers to monetary compensation, unless the delay was caused by “extraordinary circumstances”.

Under current EU regulations, passengers flying to or from an EU, Swiss, Norwegian or Icelandic airport, or with an EU, Swiss, Norwegian or Icelandic-based airline, are entitled to meals and refreshments and free telephone calls or emails if their flight is delayed by three hours or more.

Passengers facing such delays have also been entitled to cash compensation of between €250 (£204) and €600 (£490), depending on the length of the flight, since November 2009. However, since August 2010, a legal challenge by British Airways, easyJet and other airlines has seen all claims in the UK put on hold.

That challenge now appears unlikely to succeed, and a spokesman for the Civil Aviation Authority said today’s ruling, which also confirmed that mechanical problems do not constitute “extraordinary circumstances”, could force carriers to reconsider hundreds of existing claims.

A spokesman for easyJet said: “While we are disappointed at the outcome we welcome the judgment which provides much-needed clarity on this matter.”

Nick Trend, Telegraph Travel's consumer correspondent, suggested that while it is good news that the ruling has been upheld, a sudden change in what passengers are entitled to claim is unlikely.

“Cash compensation only applies if the delay can be shown to be the airline’s fault,” he said. “If the airline can argue successfully that the delay is caused by 'extraordinary circumstances' - it does not have to pay compensation.

“Unfortunately, the definition of 'extraordinary' is used to cover most delays, including those caused by bad weather, fog, air traffic control or other strikes, political instability and one-off incidents such as the ash cloud that brought European aviation to a stand-still in 2010. In practice, it is only in a relatively small proportion of cases, such as a technical problem with an aircraft, when the airline becomes liable. And airlines hold all the cards - it may be hard, and an expensive process, for a consumer to prove what caused the delay.”

Airlines are also only liable for compensation if passengers are three or more hours late in reaching their destination, rather than departing. Nick Trend added that some airlines overestimate flying times, so while a passenger may take off three hours late, they may arrive inside the cut-off time for compensation.

Telegraph

Tags: Airlines,
Warning: Comments which include insulting, offensive sentences or hints, assault and comments with the unwritten rules of spellingand written in English characters incorrectly will not be approved.
Login to make a comment with your user name
Yorumunuzu Sendin
Tüm Yorumları Okumak İçin tıklayın

More News

Stansted passenger numbers take-off for winter
Wednesday, December 17, 2014    
GE Aviation wins Boeing 777X systems contract
Tuesday, December 16, 2014    
AirAsia X places firm order for 55 A330neo
Tuesday, December 16, 2014    
HKIA Sets Monthly Record for Cargo in November
Monday, December 15, 2014    
Emirates Executive's unveil new stylish uniform
Monday, December 15, 2014    
ANA to increase international free baggage allowance
Monday, December 15, 2014    
Aviation Unites on Cyber Threat
Thursday, December 11, 2014    
Emirates A380 passengers enjoy free Wi-Fi
Thursday, December 11, 2014    
Flybe boost for London city to Belfast city service
Monday, December 01, 2014    
AirAsia X welcomes the 22nd Airbus A330-300
Monday, December 01, 2014    
Air Arabia considers future fleet order
Wednesday, November 26, 2014    
Gulf Air renews network services deal with SITA
Wednesday, November 26, 2014    
Kenya Airways Board gets two Female Directors
Wednesday, November 26, 2014    
Delta Adds A350-900, A330-900neo to its Fleet Plan
Saturday, November 22, 2014    
Etihad named CAPA Airline of the Year
Saturday, November 22, 2014    
Air New Zealand and Air China agree strategic alliance
Saturday, November 22, 2014    
Emirates completes first A380 C-Check
Saturday, November 22, 2014    
Aviation Unites on Cyber Threat
Aviation Unites on Cyber Threat
With the safety and security of the global aviation system potentially vuln
Emirates A380 passengers enjoy free Wi-Fi
Emirates A380 passengers enjoy free Wi-Fi
Over 200,000 passengers have used Emirates' free onboard Wi-Fi since Octobe
Air Arabia considers future fleet order
Air Arabia considers future fleet order
Air Arabia has begun the process of considering a future fleet order to ass
Kenya Airways Board gets two Female Directors
Kenya Airways Board gets two Female Directors
Election for two vacancies on the Board of Directors of Kenya Airways were
EgyptAir Training Center cooperate with Eritrean Airlines
EgyptAir Training Center cooperate with Eritrean Airlines
Training Center received a high-level delegation from Eritrean Airlines to
NAV CANADA reports October 2014 traffic figures
NAV CANADA reports October 2014 traffic figures
NAV CANADA announced today its traffic figures for the month of October 201
Lufthansa launches new route to Tampa
Lufthansa launches new route to Tampa
Lufthansa continues to expand its network in the United States. For the ver
  • Kara Kutu

  • Çok Okunan

  • Yorumlanan

AirNews'i Delicious'ta PaylaşınAirNews'i Stumbleupon'da Paylaşın!AirNews'i Twitter'da Takip Edin!AirNews Facebook Sayfasını Ziyaret EdinAirNews RSS
UK News | World | Aviation | Airlines | Airports | Business | Space | Technology | Tourism | Photos | Videos

This Site All Rights Reserved. Not be quoted without permission.

Copyright © 2008 - 2011 airnewstimes.co.uk

Design / Software: Air News Times