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Airports cash in every time we use a trolley

Airports cash in every time we use a trolley

Paying a non-refundable £2 to use a trolley is justified as a 'good customer experience'

» Airports - UK | Monday, April 28, 2014 • The Guardian
I am enraged about the trolley system at the arrivals hall of some airports, Bristol Airport being one. It cost £2 to release a trolley from a slipway and, unlike supermarket trolleys, it is non-refundable. The public relations manager told me this system "better serves those passengers wishing to use a trolley". It is hard to see how. JE, Salisbury, Wiltshire

A number of airports, including Birmingham, Leeds, Manchester and Luton require payment for luggage trolleys. This, according to the Airport Operators Association is to "invest in the customer experience".

A spokesman says that for many airports in the UK, "around half of their revenue is from non-aeronautical fees".

At Bristol Airport I am told the charge is progress, allowing the provision of "high-quality modern trolleys at minimal cost". Given that serviceable trolleys used to be available for free it's not clear why this is the good news.

The Guardian
Tags: Airports,
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